Owners Frequency Asked Questions

Marketing Service
How much do you charge?

9% plus VAT for our Marketing Service.

What services are provided for the 9% Commission Contract?

The 9% Commission Fee provides the Marketing Service only – this includes payment processing.

The owner is responsible for:
– Emergency Contact services for guests
– Damage Reporting.  Cornish Escapes will administer any   claims processing
– Waste collection administration
– Co-ordination of gardening, outside area, maintenance and window cleaning

These services may be sub-contracted by the owner to specialist service providers.

How do you market my holiday home?

Our own website generates over 50% of our bookings. We also use affiliates such as Airbnb, Booking.com,VRBO and Holidu.

Can I market on other sites myself?

Owners can have their own Facebook, Instagram and Tik Tok accounts for promotional purposes, but all reservations must be made through Cornish Escapes.

Can you guarantee reservations?

Our Business Portfolio Manager will provide realistic pricing and occupancy projections.

Are there any set up fees?

Yes, there are initial fees for Photographs, Staging, Floor Plans and Guest Information folders. These are detailed in our Owner’s Pack.

How often can I use my holiday home?

You can use your holiday home whenever you wish.  We do not restrict or charge for Owner’s Bookings.

How do I make an owner booking?

Simply email our Team and they will handle your reservation.

 

 

Can I access the Reservation Calendar?

A log in and password will be provided when your holiday home is set up.  The Owner’s Portal allows you to view the basic information on all your reservations.

Do you recommend weekly reservations?

Many potential guests are seeking flexible arrival days and shorter stays.  This allows them to enjoy split location stays or avoid busy travel times. Our pricing model ensures that you are not disadvantaged by accepting short stays.

 

 

Can you help me find a suitable holiday home?

Yes we work closely with local Estate Agents and Developers and we have fantastic local area knowledge.

What do I need to have in place legally to let?

Legally you must be compliant and you will need copies of your Public Liability Insurance, Landlord’s Gas Safety Certificate, PAT Test, EICR Certificate and Fire Risk Assessment.

Do I have to provide Linen and Towels?

Yes – You will need to provide good quality linen, towel bales ( 1 x bath sheet and 1 x hand towel per guest) bath mats, oven gloves and tea towels for your holiday home. You also need to provide mattress and pillow case protectors.

What should I provide for my guests?

We provide an example inventory in our Owner’s Pack for your guidance.

Should I accept dogs?

Many of our guests bring their dogs.  We advise that you consider allowing dogs as it can help to increase your bookings particularly in quieter periods.  We charge £20.00 per dog per week which is payable to you.

Do you take a booking fee?

Yes, the Guest pays a non-refundable £45.00 booking fee.

What happens if my holiday home is damaged?

A level of wear and tear is to be expected.  However, all bookings are covered by an Accidental Damage Protection policy purchased by the guest.  This covers the guest up to the value of $500.00.  This ensure the vast majority of accidents are covered promptly and without dispute.

What happens if Guests need help during their stay?

Cornish Escapes are the main point of contact for guests during their stay.   If maintenance is required we will liaise with your designated contact to rectify any issues.

What happens if a Guest cancels?

We have a cancellation policy in place within our Guest Terms and Condition.  Guests are made aware that a cancellation at anytime would forfeit the amount paid to date.  However, each case is handled individually and assessed by our Team.

Why do I need a Welcome Pack?

We do require all our holiday homes to provide a Welcome Pack for all guests.  We receive fantastic feedback on these and they are a great way to make a strong first impression.

How do you collect customer feedback?

We offer guests the opportunity to provide feedback on departure.

Do you have local offices and staff?

Our Head Office is based in St Ives and our Team Members all live locally and have expert knowledge of Cornwall.

When do I get paid?

Payments to Owners are transferred directly by the 4th of each month via BACS.

What financial information do I receive?

We provide a Monthly Statement itemising all Income/Expenditure and future reservation information.

Should I go on Business Rates?

We advise that you contact Cornwall Council to discuss your particular circumstances. They will be able to provide up to date information.

Fully Managed Service
How much do you charge?

12% plus VAT for our Fully Managed Service.

What services are provided for the 12% Commission Contract?

Our 12% fully managed service includes everything from photographing and advertising your holiday home, to making
sure it is spick and span for your guests’ arrival.

This service includes:

  • Marketing and reservations services including payment processing
  • 24-hour Emergency Contact services for your guests
  • Damage reporting and claims processing
  • Our experienced housekeeping team who will ensure your home is perfect for your guests’ arrival.
  • Co-ordination of Annual Safety Certificates, waste collection, gardening, outside area, maintenance and window cleaning       
How do you market my holiday home?

Our own website generates over 50% of our bookings. We also use affiliates such as Airbnb,  Booking.com, VRBO and Holidu.

Can I market on other sites myself?

Owners can have their own Facebook, Instagram and TikTok accounts for promotional purposes, but all reservations must be made through Cornish Escapes.

Can you guarantee reservations?

Our Business Portfolio Manager will provide realistic pricing and occupancy projections.

Are there any set up fees?

Yes, there are initial fees for Photographs, Staging, Floor Plans and Guest Information folders. These are detailed in our Owner’s Pack.

How often can I use my holiday home?

You can use your holiday home whenever you wish.  We do not restrict or charge for Owner’s Bookings.

How do I make an owner booking?

Simply email our Team and they will handle your reservation.

Can I access the Reservation Calendar?

A log in and password will be provided when your holiday home is set up.  The Owner’s Portal allows you to view the basic information on all your reservations.

Do you recommend weekly reservations?

Many potential guests are seeking flexible arrival days and shorter stays.  This allows them to enjoy split location stays or avoid busy travel times. Our pricing model ensures that you are not disadvantaged by accepting short stays.

Can you help me find a suitable holiday home?

Yes we work very closely with local Estate Agents and Developers and we have fantastic local area knowledge.

What do I need to have in place legally to let?

Legally you must be compliant and you will need copies of your Public Liability Insurance, Landlord’s Gas Safety Certificate, PAT Test, EICR Certificate and Fire Risk Assessment.

Do I have to provide Linen and Towels?

Every holiday home needs and deserves clean, crisp linen and towels. Our in-house service offers high quality white linen and luxury towels that will complement any holiday home. It will provide your guests with that luxury feel and make them contented to slip into an inviting bed at the end of the day.

What should I provide for my guests?

We provide an example inventory in our Owner’s Pack for your guidance.

Should I accept dogs?

Many of our guests bring their dogs.  We advise that you consider allowing dogs as it can help to increase your bookings particularly in quieter periods.  We charge £20.00 per dog per week which is payable to you.

Do you take a booking fee?

Yes, the Guest pays a non-refundable £45.00 booking fee.

What happens if my holiday home is damaged?

A level of wear and tear is to be expected.  However, all bookings are covered by an Accidental Damage Protection policy purchased by the guest.  This covers the guest up to the value of $500.00.  This ensure the vast majority of accidents are covered promptly and without dispute.

What happens if Guests need help during their stay?

Cornish Escapes are available 24 hours a day to help resolve any concerns a guest may have.

What happens if a Guest cancels?

We have a cancellation policy in place within our Guest Terms and Condition.  Guests are made aware that a cancellation at anytime would forfeit the amount paid to date.  However, each case is handled individually and assessed by our Team.

Why do I need a Welcome Pack?

We do require all our holiday homes to provide a Welcome Pack for all guests.  We receive fantastic feedback on these and they are a great way to make a strong first impression.

How do you collect customer feedback?

We offer guests the opportunity to provide feedback on departure.

Do you have local offices and staff?

Our Head Office is based in St Ives and our Team Members all live locally and have expert knowledge of Cornwall.

Do you recommend suppliers?

Yes, we have a great network of location contacts and we are more than happy to recommend suppliers and tradesmen.

When do I get paid?

Payments are transferred directly by the 4th of each month via BACS.

What Statement or Invoices do I receive?

We provide a Monthly Statement itemising all Income/Expenditure and future reservation finances.

A separate Housekeeping Invoice will be issued.

We do not deduct Housekeeping costs directly from your Income – you are responsible for paying your Housekeeping Invoice within seven days of receipt.

Should I go on Business Rates?

We advise that you contact Cornwall Council to discuss your particular circumstances. They will be able to provide up to date information.