We understand that letting your holiday home can be a stressful process. With more than twenty years’ experience, our friendly team at Cornish Escapes is here to take the strain away so that you can relax in the knowledge that it’s all taken care of.

You can rely on us to obtain the maximum return on your financial investment. We also recognise that your holiday home means more to you than just a financial return and we never forget that you entrust us to care for your Cornish retreat.

Passionate about what we do, the Cornish Escapes Team, ranging from customer services and housekeeping to marketing and photography, all work together to take care of your Cornish holiday home and to ensure that your home is the best it can be time and time again for guests.

say             hello to stress free
holiday lettings


Let your holiday home today with Cornish Escapes and relax, it’s taken care of.

Get the conversation started by calling or emailing our Business Portfolio Team:

01736 796198
joinus@cornish-escapes.com

Alternatively, fill in the form below and one of the Team will be in touch.

Enquire Now


We know that success depends on:

 

Combining excellent marketing and administration

Competitive fees

The highest standards of housekeeping and cleanliness

Working with you in partnership


Where in Cornwall is your holiday home?

Cornish Escapes offers fully managed services in the St Ives and surrounding areas.  However, if your holiday home is further afield, we can offer a marketing based service and introduce you to one of our partners to help you take care of housekeeping and maintenance.

If you would like to discuss our range of services in more detail, please call our Business Portfolio Team on 01736 796198 (Option 4).


View the services we offer below:

Fully Managed Service

Customer Liaison

Commission 12% plus VAT

Damages and Claims Processing

No Restrictions on Personal Use

24 Hour Emergency On Call

Marketing

Housekeeping

Reservations

Booking and Payment Processing

Property Services

Co-Ordination of Waste Management, Gardening, Window Cleaning and Outside Areas


The fee for our fully managed service is 12% commission plus VAT. Our fully managed service includes everything from photographing and advertising your holiday home, to making sure it is spick and span for your guests’ arrival.

At Cornish Escapes, we take care of the hard work and that starts right at the beginning with marketing. Before adding your holiday home to our website we will arrange professional photography, ensuring it looks its very best to potential guests.

From there we handle the entire booking process from start to finish, taking away all of the stresses and strains of holiday home ownership. Finally, when reservations are confirmed, our experienced housekeeping team will ensure your home is perfect for your guests’ arrival.

Our commission for our fully managed service is 12% plus VAT. This covers all sales administration and emergency call outs whilst guests are staying at your holiday home. We are available 24 hours a day for your guests, offering friendly advice or handling any queries and issues; we have a great network of established tradesmen to handle any such problems.

Learn more

Marketing Service

Customer Liaison

Commission 9% plus VAT

Marketing

No Restriction to Personal Use

Damages and Claims Processing

Reservations

Booking and Payment Processing

Maintenance Liaison

with your Designated Contact


The fee for our marketing service is 9% commission plus VAT. Our marketing service includes photographing and advertising your holiday home, administering reservations and payments and ensuring guests have all the information they need prior to arrival.

At Cornish Escapes, we take care of the hard work and that starts right at the beginning with marketing. Before adding your holiday home to our website we will arrange professional photography, ensuring it looks its very best to potential guests. From there we handle the entire booking process from start to finish, taking away all of the stresses and strains of holiday home ownership.

Finally, when reservations are confirmed, our experienced team will liaise with your chosen housekeeping team enabling them to ensure your home is perfect for your guests’ arrival.

Our commission for our marketing service is 9% plus VAT. This covers all sales administration and an initial point of contact for emergency call outs whilst guests are staying at your holiday home. We will liaise with your designated maintenance contacts.

Learn more

Our Services:

Services

12%
9%
Reservations - Booking and Payment Processing
Customer Liaison
Marketing
24 Hour Emergency On Call
 
Maintenance Liaison with your Designated Contact
 
Damages and Claims Processing
Housekeeping
 
Property Services - Co-Ordination of Waste Management, Gardening, Window Cleaning, Outside Areas
 
  • Working with Cornish Escapes has been wonderful. Their insight into the market has been particularly helpful. I really value their efficiency and support. What was once a stressful holiday let for (for me) is now a joy. One simply cannot beat having a local agency, especially in St Ives. The professionalism they bring to my property combined with the care they taken with their clients, owners and guests, is superb. But for them, I would have given up on holiday letting. Instead I now have a vastly improved property and more bookings.

    Caroline - Falmouth
  • Our cottage has been managed by Cornish Escapes for 9 years, and we highly recommend their 5 star service. The friendly team are efficient and organised and nothing is too much trouble. Their knowledge and experience is invaluable when setting up a holiday cottage, and they offer the full package, including the best cleaning service ever.

    Fiona and Chris - Andover
  • The team at Cornish Escapes provide a great personal service to us as owners and our guests. Nothing appears to be too much trouble. They communicate extremely well and rectify any issues quickly. They notice and address the little things and provide a service that the larger companies are too big to do.

    Viv and Steve - Bearwood
  • Ever since registering our new build holiday home with Cornish Escapes several years ago we have been absolutely delighted, as their service has been exemplary. They remove the stress from the process of frequent letting and are extremely professional at all times. The staff can't do enough for us, as clients, and customers alike. Their advertising and marketing is excellent and we have seen a steady rise in both new bookings as repeat business. 10/10!

    Dan - Leicester
  • I joined Cornish Escapes in 2019 and have found Louise and her team to be very helpful and effective. Any issues with the property are raised and resolved quickly, with appropriate consultation. Our holiday home is always well presented and thoroughly cleaned. Cornish Escapes have quickly built up a good and growing level of bookings as a result of their flexibility in respect of arrival/departure dates and duration of bookings. I am very pleased with the decision to appoint Cornish Escapes to manage my property.

    Christine - Chelmsford

Learn More About Our Industry-Leading Services


Marketing

Marketing Visit

Housekeeping

Housekeeping Visit

Insurance

Insurance Visit

Find out more

01736 796198 joinus@cornish-escapes.com Request a brochure


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Frequently Asked Questions

What Services do you offer?

Cornish Escapes offers fully managed services in the St Ives and surrounding areas.

However, if your holiday home is further afield, we can offer a marketing based service and introduce you to one of our partners to help you take care of housekeeping and maintenance.

How much do you charge?

We charge 12% plus VAT for our Fully Managed Service which is available for holiday home in St Ives and the surrounding area.

For holiday homes outside of this area, we offer a Marketing Service which is charged at 9% plus VAT.

 

 

How do you market my holiday home?

Our own website generates over 50% of our bookings. We also use affiliates such as Airbnb,  Booking.com, VRBO and Holidu.

Can I market on other sites myself?

Owners can have their own Facebook, Instagram and TikTok accounts for promotional purposes, but all reservations must be made through Cornish Escapes.

Can you guarantee reservations?

Our Business Portfolio Manager will provide realistic pricing and occupancy projections.

Are there any set up fees?

Yes, there are initial fees for Photographs, Staging, Floor Plans and Guest Information folders. These are detailed in our Owner’s Pack.

How often can I use my holiday home?

You can use your holiday home whenever you wish.  We do not restrict or charge for Owner’s Bookings.

How do I make an owner booking?

Simply email our Team and they will handle your reservation.

Can I access the Reservation Calendar?

A log in and password will be provided when your holiday home is set up.  The Owner’s Portal allows you to view the basic information on all your reservations.

Do you recommend weekly reservations?

Many potential guests are seeking flexible arrival days and shorter stays.  This allows them to enjoy split location stays or avoid busy travel times. Our pricing model ensures that you are not disadvantaged by accepting short stays.

Can you help me find a suitable holiday home?

Yes we work very closely with local Estate Agents and Developers and we have fantastic local area knowledge.

What do I need to have in place legally to let?

Legally you must be compliant and you will need copies of your Public Liability Insurance, Landlord’s Gas Safety Certificate, PAT Test, EICR Certificate and Fire Risk Assessment.

Do I have to provide Linen and Towels?

Every holiday home needs and deserves clean, crisp linen and towels. Our in-house service offers high quality white linen and luxury towels that will complement any holiday home. It will provide your guests with that luxury feel and make them contented to slip into an inviting bed at the end of the day.

What should I provide for my guests?

We provide an example inventory in our Owner’s Pack for your guidance.

Should I accept dogs?

Many of our guests bring their dogs.  We advise that you consider allowing dogs as it can help to increase your bookings particularly in quieter periods.  We charge £20.00 per dog per week which is payable to you.

Do you take a booking fee?

Yes, the Guest pays a non-refundable £45.00 booking fee

What happens if my holiday home is damaged?

A level of wear and tear is to be expected.  However, all bookings are covered by an Accidental Damage Protection policy purchased by the guest.  This covers the guest up to the value of $500.00.  This ensure the vast majority of accidents are covered promptly and without dispute.

What happens if a Guest cancels?

We have a cancellation policy in place within our Guest Terms and Condition.  Guests are made aware that a cancellation at anytime would forfeit the amount paid to date.  However, each case is handled individually and assessed by our Team.

Why do I need a Welcome Pack?

We do require all our holiday homes to provide a Welcome Pack for all guests.  We receive fantastic feedback on these and they are a great way to make a strong first impression.

How do you collect customer feedback?

We offer guests the opportunity to provide feedback on departure.

Do you have local offices and staff?

Our Head Office is based in St Ives and our Team Members all live locally and have expert knowledge of Cornwall.

When do I get paid?

Payments are transferred directly by the 4th of each month via BACS.

What Statement or Invoices do I receive?

We provide a Monthly Statement itemising all Income/Expenditure and future reservation finances.

A separate Housekeeping Invoice will be issued.

We do not deduct Housekeeping costs directly from your Income – you are responsible for paying your Housekeeping Invoice within seven days of receipt.

Should I go on Business Rates?

We advise that you contact Cornwall Council to discuss your particular circumstances. They will be able to provide up to date information.

Get in Touch


Cornish Escapes is a locally based holiday letting agency. We pride ourselves in providing quality accommodation for the perfect holiday experience. We love Cornwall and we know you will too! For any enquiries please do not hesitate to get in touch.

    Complete the form

    You can call our Business Portfolio Team for an informal chat on 01736 796198 - Option 4. Alternatively, fill in this form and we will be happy to send you a copy of our Owner’s Pack for your information.