Cornish Escapes offers fully managed services in the St Ives and surrounding areas. Our fully managed service includes everything from photographing and advertising your holiday home, to making sure it is spick and span for your guests’ arrival.
Our Fully Managed Service:
Commission12% plus VAT
Available 24Hours a Day
No Restrictionson Personal Use
Marketing
Painting
Decorating
Home Styling
Finishing Touches
Before listing your holiday home, we will work closely with you to make the very best of your home. This may include recommendations for improvements ranging from painting and decorating to smaller finish touches.
Photoshoot
Styling
Once your holiday home is looking ‘wow’, we will arrange a professional photographic shoot. The photographs from which will be utilised on the Cornish Escapes website where your holiday home will have its own individual entry which will include descriptions, photographs, calendar and an online reservation system. (You can see a listing example here). This listing information will also then feature on our reservation affiliates; Airbnb, Booking.com, VRBO, Holiday Lettings and Holidu.
Reservations
24 Hour Emergency On Call
Processing Payments
Property Services
Guest Enquiries
Local Recommendations
Our friendly, professional Customer Services Team manages the entire reservations process from start to finish. We liaise directly with visitors from the outset, managing queries effectively.
Whilst visitors are staying at your holiday home you have peace of mind that the Team is available 24 hours a day, offering friendly advice or handling any queries and issues as they arise. We have a great network of established tradesmen to handle any issues that require attention.
Marketing
We invest heavily in marketing your property, working closely with a specialist agency who manage the website, social channels and press and advertising activity throughout the year.
A range of effective tactics are applied to encourage ongoing engagement from existing customers and to invite new clientele to the Cornish Escapes brand. If you would like to find out more detail about how we approach the marketing of your holiday home, please go here.
If you are already using your own social platforms to promote your holiday home then that is great, we would only ask that all reservations are made through Cornish Escapes.
SEO
Cornish Escapes has its own website (cornish-escapes.com) and your holiday home will have its own individual entry which will include descriptions, photographs, calendar and an online booking system. This website is actively promoted using professional Search Engine Optimisation techniques designed to increase our search ranking.
Email Marketing
Email marketing allows us to utilise our database of subscribers to share our latest news, the arrival of new holiday homes and special offers.
Pay Per Click
A substantial proportion of our large marketing budget is invested in Pay Per Click advertising designed to drive traffic to our Cornish Escapes website and boost reservations.
Press
We regularly promote Cornish Escapes in the press and this helps improve the visibility of the Cornish Escapes website.
Housekeeping
Cornish Escapes Housekeeping prides itself on providing a comprehensive, high quality housekeeping service that ensures all our guests are delighted on arrival.
However, we do understand that you may already have your own Housekeeper, if so we would be happy to discuss tailoring our package to suit your needs. Your customised housekeeping quote will be provided after a detailed on-site visit.
Learn moreLaundry Services
Every holiday home needs and deserves clean, crisp linen and towels. Our in-house service offers high quality white linen and luxury towels that will complement any holiday home. It will provide your guests with that luxury feel and make them contented to slip into an inviting bed at the end of the day.
Learn moreWelcome Pack
We also provide the little extras that surprise and charm your guests and make them feel even more welcome. The content and style of the Welcome Pack is yours to design. However, we currently offer the options listed below. All Welcome Packs are presented in exclusive Cornish Escapes jute bags.
Learn moreProperty Services
We care for your holiday home in the same way we would care for our own homes. Not only will we co-ordinate gardening, window cleaning and outside area maintenance but we will keep an eye on any higher-level maintenance items, ideally planning for this type of work during off-season periods.
24 Hour Emergency On Call
As part of this package, you are covered for emergency call outs whilst guests are staying in your holiday home. We are available 24 hours a day for your guests.
Safety
In order to be legally compliant you need to have copies of your Public Liability Insurance, Landlords Gas Safety Certificate, PAT Test, EICR Certificate and Fire Risk Assessment. We can assist you with arranging these if required.
Our Services:
Services
Fully Managed - Frequently Asked Questons
How much do you charge?
12% plus VAT for our Fully Managed Service.
What services are provided for the 12% Commission Contract?
Our 12% fully managed service includes everything from photographing and advertising your holiday home, to making
sure it is spick and span for your guests’ arrival.
This service includes:
- Marketing and reservations services including payment processing
- 24-hour Emergency Contact services for your guests
- Damage reporting and claims processing
- Our experienced housekeeping team who will ensure your home is perfect for your guests’ arrival.
- Co-ordination of Annual Safety Certificates, waste collection, gardening, outside area, maintenance and window cleaning
How do you market my holiday home?
Our own website generates over 50% of our bookings. We also use affiliates such as Airbnb, Booking.com, VRBO and Holidu.
Can I market on other sites myself?
Owners can have their own Facebook, Instagram and TikTok accounts for promotional purposes, but all reservations must be made through Cornish Escapes.
Can you guarantee reservations?
Our Business Portfolio Manager will provide realistic pricing and occupancy projections.
Are there any set up fees?
Yes, there are initial fees for Photographs, Staging, Floor Plans and Guest Information folders. These are detailed in our Owner’s Pack.
How often can I use my holiday home?
You can use your holiday home whenever you wish. We do not restrict or charge for Owner’s Bookings.
How do I make an owner booking?
Simply email our Team and they will handle your reservation.
Can I access the Reservation Calendar?
A log in and password will be provided when your holiday home is set up. The Owner’s Portal allows you to view the basic information on all your reservations.
Do you recommend weekly reservations?
Many potential guests are seeking flexible arrival days and shorter stays. This allows them to enjoy split location stays or avoid busy travel times. Our pricing model ensures that you are not disadvantaged by accepting short stays.
Can you help me find a suitable holiday home?
Yes we work very closely with local Estate Agents and Developers and we have fantastic local area knowledge.
What do I need to have in place legally to let?
Legally you must be compliant and you will need copies of your Public Liability Insurance, Landlord’s Gas Safety Certificate, PAT Test, EICR Certificate and Fire Risk Assessment.
Do I have to provide Linen and Towels?
Every holiday home needs and deserves clean, crisp linen and towels. Our in-house service offers high quality white linen and luxury towels that will complement any holiday home. It will provide your guests with that luxury feel and make them contented to slip into an inviting bed at the end of the day.
What should I provide for my guests?
We provide an example inventory in our Owner’s Pack for your guidance.
Should I accept dogs?
Many of our guests bring their dogs. We advise that you consider allowing dogs as it can help to increase your bookings particularly in quieter periods. We charge £20.00 per dog per week which is payable to you.
Do you take a booking fee?
Yes, the Guest pays a non-refundable £45.00 booking fee.
What happens if my holiday home is damaged?
A level of wear and tear is to be expected. However, all bookings are covered by an Accidental Damage Protection policy purchased by the guest. This covers the guest up to the value of $500.00. This ensure the vast majority of accidents are covered promptly and without dispute.
What happens if Guests need help during their stay?
Cornish Escapes are available 24 hours a day to help resolve any concerns a guest may have.
What happens if a Guest cancels?
We have a cancellation policy in place within our Guest Terms and Condition. Guests are made aware that a cancellation at anytime would forfeit the amount paid to date. However, each case is handled individually and assessed by our Team.
Why do I need a Welcome Pack?
We do require all our holiday homes to provide a Welcome Pack for all guests. We receive fantastic feedback on these and they are a great way to make a strong first impression.
How do you collect customer feedback?
We offer guests the opportunity to provide feedback on departure.
Do you have local offices and staff?
Our Head Office is based in St Ives and our Team Members all live locally and have expert knowledge of Cornwall.
Do you recommend suppliers?
Yes, we have a great network of location contacts and we are more than happy to recommend suppliers and tradesmen.
When do I get paid?
Payments are transferred directly by the 4th of each month via BACS.
What Statement or Invoices do I receive?
We provide a Monthly Statement itemising all Income/Expenditure and future reservation finances.
A separate Housekeeping Invoice will be issued.
We do not deduct Housekeeping costs directly from your Income – you are responsible for paying your Housekeeping Invoice within seven days of receipt.
Should I go on Business Rates?
We advise that you contact Cornwall Council to discuss your particular circumstances. They will be able to provide up to date information.
Social Media
We use Social Media to launch new holiday homes, highlight special offers, promote blogs and promote events across Cornwall.